FAQ

Yes, however this is a premium feature and not included in the basic plan.

You may contact us using the form on the website.

We will confirm you the UK address for delivery instructions.

1. Browse the UK webshop and send us the link for the items you want to order. 2. Use the online currency converter to check the cost in the local currency. Or ask us and we will convert GBP and confirm back the amount due. 3. Confirm the order or amend your basket. 4. Top up the wallet or choose the option for payment upon delivery. 5. Provide via email or upload the necessary documents for the customs clearance. 6. You will receive the estimated delivery dates. 7. Receive your parcel and enjoy your purchase.

Transit time is 2-3 weeks. You will get an expected delivery date after your order.

We deliver to most EU countries and also some non-EU worldwide. Please contact us to check if you can use our service.

Parcels' frequency can be monthly, weekly or daily (Premium).

You will receive the key track events notifications including the expected delivery date.

Return is a premium feature and not available on a basic plan.

We strive to deliver without extra costs to the recipient, though occasionally you may be required to pay destination duties and taxes and admin fees.

Deposit is required to cover the cost of purchasing your order from the UK webshops.

The delivery cost is mostly free (subject to our confirmation, T&Cs apply) provided you use our subscription service.